SUBJECT: REF. 23424
Dear Sir/Madam:
I placed an order on 24/1/12 with a pair of Nike
trainers (ref.12478), with a cost 43.20€. Unfortunately, I did not receive the
trainers I had ordered and obtained a pair of Umbro trainers instead. I know
that it is possible that two different orders were mixed up and I am sure you
will admit the mistake. Could you please recheck the order?
At present, I do not know the purchase policy of the
website and I would be very content if you explained to me the steps to be
taken in cases like this. What I would like is to exchange the trainers
received for the ones I really ordered as soon as possible/ without any additional
shipping costs.
I look forward to hearing from you/ I look forward to
a prompt reply
Your faithfully
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